Privacy Policy

QuikTalk AI ("we", "our", or "us") provides bespoke 24/7 AI voice agents and call automation services. We respect your privacy and are committed to protecting personal data. This Privacy Policy details how we collect, store, process, and safeguard information in compliance with the New Zealand Privacy Act 2020.

1. Information We Collect

When you interact with our website, request a demonstration, or engage our AI voice services, we collect:

• Contact Information: Full name, business name, phone number, email address, and company website.
• Enquiry & Business Data: Details about the nature and volume of calls your business handles.
• Technical Telemetry: IP address, browser type, device identifiers, and anonymised interaction metrics.

2. How We Use Collected Information

Information collected is strictly used to:

• Build and provision custom demo AI voice agents tailored to your business operations.
• Respond to enquiries and communicate regarding implementation and support.
• Analyse and maintain the reliability, security, and performance of our infrastructure.
• Prevent fraudulent submissions, spam, and abuse through automated rate limiting.

3. Data Sovereignty & Storage

We apply strict security standards to ensure voice pipelines and customer information are protected against unauthorised access. Hosting, email delivery, AI and telephony may involve overseas providers. Being based in New Zealand does not mean every supplier stores data here. We discuss project-specific providers, access and data handling as part of the scope. We do not sell, rent, or monetise your contact or business information to third parties.

4. Sub-processors and Third-Party Infrastructure

To deliver AI voice synthesis and telephony routing, we may use trusted enterprise providers for speech-to-text, large language model generation, text-to-speech, and SIP trunking. All service providers are bound by strict confidentiality and data protection obligations.

5. Your Rights in New Zealand

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate, out-of-date, or incomplete data.
• Ask us about retention or deletion of your contact records; applicable record-keeping obligations may affect what we can remove.

To exercise your access and correction rights, or ask about your information, please contact our privacy officer at admin@quiktalkai.com.

6. Updates to This Policy

We may update this Privacy Policy periodically to reflect technological or legal requirements. Material updates will be indicated by the "Last Updated" date at the top of this document.

New Zealand privacy information

You can find information about access, correction and privacy concerns at the Office of the Privacy Commissioner. Please raise questions with us at admin@quiktalkai.com.

Contact-form delivery on this website

When you use this website’s contact form, your name, business name, email address, optional phone number, website, selected service and message are sent through FormSubmit to admin@quiktalkai.com. Read FormSubmit’s privacy information.