AI for
automotive.
We help New Zealand workshops turn calls and online enquiries into useful service requests. Capture the vehicle, requested work and preferred date, then connect the information to your service desk and booking process.
Built in Auckland · Working across New Zealand
MechanicsRepair workshopsVehicle servicingWoF booking teams
Keep the workshop moving.
Give the next driver a clear response.
The phone rarely waits for a convenient moment in a workshop. A technician may be mid-repair while another driver wants a service, a WoF booking or an update on their vehicle. We build intake around the registration, requested work, preferred date and drop-off arrangements your service desk needs. Calls and online forms can reach one organised process, helping the team prepare the booking and return customer calls with the right context.
See the services for automotiveConnect driver enquiries to the workshop service desk.
We configure the service around your workshop’s offered work, appointment capacity, intake questions and customer-update process, so the information coming in is useful to the people planning the day.
Answer drivers. Follow up on service bookings.
We set up an AI Employee for inbound and outbound calls. It captures vehicle and service details, answers approved workshop questions and calls customers with booking reminders or staff-confirmed collection information, following your service-desk rules.
- Inbound service, repair and WoF enquiries
- Registration and vehicle information
- Outbound booking reminders and collection calls
Prepare vehicle briefs from calls and messages.
We build a custom workshop agent or AI layer that prepares service-desk briefs, separates bookings from progress enquiries and drafts customer updates from approved records for staff review.
- Vehicle and requested-work summaries
- Booking and status-enquiry classification
- Update drafts from approved records
Connect the booking, drop-off and collection steps.
We connect supported booking tools, service-desk alerts and confirmations. Staff-confirmed job updates can trigger collection information or callback tasks, keeping communication tied to the actual repair.
- Booking records and service-desk alerts
- Approved drop-off instructions
- Confirmed collection and callback messages
Make the right workshop service easy to request.
We create service, repair and inspection pages with mobile enquiry forms for vehicle and job details. Location, hours and drop-off information are easy for drivers to find.
- Service, repair and WoF information
- Vehicle-focused booking enquiry forms
- Clear workshop location and drop-off details
From a service enquiry to a workshop booking.
A driver wants to arrange a service and WoF for next week. Here is how the four services can support the enquiry without interrupting a technician.
Choose the service
The website explains the servicing and WoF work your workshop offers and provides a clear booking-enquiry or call option.
Capture the vehicle
The AI Employee collects the registration, requested work, contact number and preferred date, using the workshop’s intake questions.
Prepare the request
The custom workshop agent organises the vehicle and service details into a brief, highlighting anything the service desk still needs to confirm.
Arrange drop-off
The workflow creates an authorised booking or staff-review request, then sends the correct booking status and approved drop-off instructions.
Your workshop diagnoses faults, performs inspections, confirms estimates and obtains approval for additional work. The service desk controls booking exceptions and repair-status updates.
A service desk with better information upfront.
Help the team plan the next booking with useful vehicle details, while routine enquiries and customer callbacks follow a process the workshop can manage.
Vehicle details before the callback
Registration, requested work and preferred timing arrive together, giving the service desk a useful basis for checking capacity and arranging the next step.
Fewer interruptions during repairs
Routine hours, location and intake questions receive approved answers while technicians concentrate on the vehicles already in the workshop.
Updates based on the actual job
Approved workshop records and staff-confirmed status changes shape customer updates, helping the team keep collection and callback messages consistent.
Build around the way your workshop books work.
We map your service-desk process, identify the vehicle details needed for each job type and agree on booking permissions. We assess your workshop tools, build the supported handoffs and test service requests, status enquiries and unavailable appointment times with the team.
Start with routine service and WoF enquiry capture, from the first call to a complete request for the service desk to confirm.
Offered work and vehicle intake requirements
Booking capacity and service-desk ownership
Drop-off, collection and opening-hour information
Approved sources for repair-status updates
- Requests with complete vehicle and job details
- Booking enquiries awaiting service-desk action
- Time spent on routine update callbacks
A little more
clarity.
AI for automotive, explained.
Can it take service and WoF bookings?
Yes. We can scope enquiry capture or direct booking for the work your workshop offers. Direct confirmation depends on your booking rules and supported scheduling connection.
Can customers ask when their car will be ready?
Yes. A workflow can use an approved current status source or create a service-desk callback. Collection messages can follow a staff-confirmed update.
Can it work with our workshop software?
We assess the available interfaces, permissions and record fields, then agree on a supported connection or a structured service-desk handover.
Can we start with after-hours enquiries?
Yes. We can begin with after-hours vehicle and job-detail capture, giving the service desk a prepared queue to review when the workshop opens.
Give your workshop a clearer booking process.
Tell us how service enquiries reach your workshop and where the calls interrupt the day. We can scope intake and follow-up around your vehicles, services and booking tools.
Home services
Handle inbound enquiries and outbound quote callbacks, prepare job briefs and keep bookings moving while your team is on site.
Healthcare & dental
Handle inbound appointment enquiries and outbound reminder calls, capture booking requests and give reception the details needed to respond.